New Arrivals
PawPort Sling Travel Tote
PawPort Sling Travel Tote
Pickup currently not available
CanineDry Outdoor Summer Jacket
CanineDry Outdoor Summer Jacket
Pickup currently not available
PawAce Tennis Doggie Summer Dress
PawAce Tennis Doggie Summer Dress
Pickup currently not available
TweedVibe Pup Shirt with Tie
TweedVibe Pup Shirt with Tie
Pickup currently not available
ZipNest Washable Pet Pad
ZipNest Washable Pet Pad
Pickup currently not available
Washable Pet Sofa Bed - All-Season Dog Bed & Cat Bed
Washable Pet Sofa Bed - All-Season Dog Bed & Cat Bed
Pickup currently not available
FuzzyNook Pet Mat
FuzzyNook Pet Mat
Pickup currently not available
For Dogs
For Cats
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Customer satisfaction #1 priority
Frequently asked questions
Are your pet products and apparel safety-certified? Are they suitable for specific pet needs (e.g., puppies, joint issues)?
Yes, all our pet products and apparel are certified by international safety standards (e.g., FDA, EU Product Safety). Products like leashes and fences include weight and health recommendations; apparel items are tailored based on pet size and fur type. Refer to the “Usage Notes” section on each product page for guidance.
How do I choose the right size (e.g. collars, clothing, crates)?
Each product page includes a size chart and measurement guide. Use a soft measuring tape to measure your pet’s neck, chest, or body length. When between sizes, choose the larger one. Need help? Contact our customer service with your pet’s weight, breed, and size—we’ll assist you.
Do you offer international shipping? What are the fees and delivery times?
We ship to over 150 countries, including the US, Canada, the EU, and Australia. Shipping cost is calculated based on destination and weight (see checkout for details).
Delivery time:
- US & Europe: 10–15 business days
- Other regions: 10–21 business days
What’s your return policy for quality or size issues?
Within 30 days of receipt, items with quality issues can be returned/exchanged for free (we cover shipping both ways). For size or pet preference reasons, we accept unused items in resalable condition. In such cases, return shipping is paid by the buyer. Refunds are processed within 3–5 business days after we receive the return.
What payment methods do you accept? Is checkout secure?
We accept Visa, Mastercard, Apple Pay, and Google Pay. All transactions are secured via SSL encryption and comply with PCI DSS standards, ensuring your payment details are fully protected.
How can I contact customer service? What’s the response time?
You can reach us via the “Live Chat” on our website. During working hours (GMT+8 9:00–18:00), live chat replies within 15 mins.
Do you run promotions? How can I get discount alerts?
We run monthly promotions (e.g. seasonal discounts, travel kits) and offer 10% off your first order. Subscribe to our newsletter at the bottom of the homepage to receive discount codes and product news. Follow us on Facebook/Instagram for giveaways and updates.